Last Updated 10th April 2025

Welcome to Rag Tag Arts CIC. Please read these Terms and Conditions carefully before using our website https://www.ragtagarts.co.uk (the “Site”). These Terms govern your use of the Site and any purchases made via our online store.

By accessing this Site or placing an order, you agree to be bound by these terms.

1. About Us

Ragtag Arts CIC is a registered Community Interest Company in the United Kingdom. We exist to support the community through arts-based programmes, workshops, and events, and to provide access to sustainable and creative resources.

• Company Name: Ragtag Arts CIC
• Company Number: 09663652
• Registered Office: Unit 16 Mealbank Ind Est, Mealbank, Kendal
• Email: info@ragtagarts.co.uk

2. Use of the Website

You may use this Site for lawful purposes only. You must not:

• Use the site in any way that breaches local, national, or international law.
• Transmit or upload any viruses or harmful code.
• Attempt to gain unauthorised access to our servers or other parts of the website.

3. Products and Services

We sell craft supplies, creative kits, and other products through our ecommerce store, as well as offer community services such as workshops and events.

All product descriptions, prices and availability are subject to change at any time without notice. we make every effort to ensure that images and descriptions are accurate, but colours may vary depending on your screen.

4. Orders and Payments

By placing an order, you confirm that:

• You are legally capable of entering into binding contracts.
• You are at least 18 years old.

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order if we suspect fraudulent activity or a pricing error.

Payments are processed securely via our third-party payment provided. We do not store or process payment details on our servers.

5. Delivery

We aim to dispatch orders within 3-5 working days unless otherwise stated. Delivery times may vary depending on your location and selected delivery method.

• Delivery is available to the UK only.
• You are responsible for providing accurate delivery information.
• We are not liable for delays caused by events outside our control.

6. Returns and Refunds

In accordance with the Consumer Contracts Regulations (2013), you have the right to cancel your order within 14 days of receipt and receive a full refund, provided the item is returned unused, in its original condition.

To initiate a return, please contact us at [Insert Email] with your order number and reason for return.

Exceptions to this policy include:

• Custom-made or personalised items
• Digital downloads (once accessed)
• Items returned in a used or damaged condition

Return postage costs are the responsibility of the customer unless the item is faulty.

7. Workshop & Event Bookings

Workshop bookings are non-refundable unless the session is cancelled by us. You may request to reschedule your booking at least 48 hours in advance, subject to availability.

We reserve the right to cancel or change workshop dates. If we do so, we will offer a full refund or alternative date.

8. Intellectual Property

All content on this Site, including images, text, graphics, and logos, is the property of Ragtag Arts CIC or our licensors and is protected by copyright law.

You may not copy, reproduce, or dispute any content without written permission.

9. Privacy and Data protection

We are committed to protecting your privacy and comply with the UK General Data Protection Regulation (UK GDPR). Please refer to our Privacy Policy for information on how we collect, use, and store your data.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential losses, or for any loss of profits, data, or goodwill arising out of or in connection with your use of the website or purchase or products/services.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to update or amend these Terms at any time. Continued use of the Site following changes indicates your acceptance of those changes.